Exceptional Customer Service Workshop

Course Outcomes:

Unlock insights into customer concerns, with emphasis on service and quality
Use empathy to handle difficult customer conversations and build lasting relationships
Build positive chemistry by recognizing and responding to varying behavioral styles
Gain customers' perspectives, creating value-add options
Recommend reality-based, value-building solutions
Reinforce mutually beneficial long-term relationships

Customers want to be treated like people, not numbers.

To develop, maintain and expand their business, companies must satisfy a complex array of customer needs. It may be difficult for employees to adequately respond to these demands in an environment shaped largely by uncontrollable external forces.

Successful service is no longer a matter of mere technical proficiency. It is a combination of technical expertise, the ability to manage both information and people, and efficient communication.

Exceptional Customer Service Skills provides employees powerful new insights into customer behavior, and effective tools for creating lasting customer satisfaction.