The law firm of Kavesh, Minor & Otis has asked Baker Communications to provide Exceptional Customer Service training for its entire office staff and attorneys. The practice specializes in estate planning and is concerned with delivering the utmost service to its esteemed clients. The group was seeking a customer-centered training partner with the ability to target their specific needs. They appreciated Baker’s ability to customize and the workshop’s proactive approach to customer service. The firm concluded that the Baker program was a perfect fit for their training needs.
An Exceptional Customer Service Training Expert and Senior Level Instructor with Baker Communications will travel to Torrance, California to work with the firm’s office staff and the attorneys. During this comprehensive customer service skills workshop, participants will gain practical experience using proven service strategies such as the 3 F’s Model (Handling Feelings, Finding Facts and Finding Solutions) to help them effectively identify and help resolve client issues. Attendees of the Exceptional Customer Service training workshop will also learn and practice using effective techniques such as Empathy and Active Listening to quickly establish rapport, communicating a sense of understanding and respect and cementing valuable relationships.
About Baker Communications
Baker Communications designs and deploys Peak Performance and Transformation Solutions that ignite and sustain growth. As one of the fastest growing Performance Improvement companies in the world, Baker Communications delivers innovative products and services in eight areas including Sales, Marketing, CRM, Negotiations, Presentations, Management, Customer Service, and Time Management. Over 1,000 corporations per year, including 50% of the Fortune 500, partner with Baker Communications to improve the performance of their business critical functions and human capital. Our employees and certified partners are distributed across the Americas, EMEA, Russia and Asia, enabling us to deliver value in multiple geographies, languages and cultures. Baker Communications has been recognized as one of the world’s “Top 10 Sales Force Automation Training Companies” and “Top 20 Sales Training Companies.”
About Kavesh, Minor & Otis
Kavesh, Minor & Otis, Inc., serving Torrance, Newport Beach, Pasadena, Orange, Woodland Hills and all of Los Angeles and Orange County, provides quality wealth and life planning services in the areas of estate planning, trusts and estates, powers of attorney, living wills and trusts, revocable living trusts, advanced level planning, asset protection, financial planning, tax planning, modifying or reforming a trust, disability & pre-death planning, and post-death planning.