Today's selling environment has become increasingly complex. As you know, many of the sales strategies that worked in a booming economy do not work in a recession. The customers that are still buying products and services are more selective now, and their expectations have shifted. Customers are now expecting our total and undivided attention, and when they call, they are expecting a quick turnaround from you.
Bottom line: The need for Customer-Obsessed selling and support has become magnified, and is even more important when customers are few and far between.
This webinar will show you how to build a solid customer-obsessed approach to selling, which involves much more than simply listening. Our experts will share how they build a team and even a whole culture around customer obsession.
Ted Baird will moderate will insights from two prime examples of customer obsession: Sergei Rakovsky , Head of AWS Training & Certification; Central Eastern Europe (CEE), Russia & CIS, Turkey; and Isidro Iturralde, Baker Communications' top seller in 2018 and 2019.
What you will learn...
- Key Attributes of a Customer-Obsessed Business;
- The 7 steps to achieving customer obsession;
- The role each step plays in achieving customer obsession as a culture;
- What it will take to adjust your approach to achieve an attitude and culture of Customer Obsession;
- Some panelist examples of what 'great' looks like when it comes to implementing Customer Obsession.