idX Corporation, the preeminent manufacturer of consumer environments for the retail, financial, hospitality, restaurant and point-of-purchase markets, has asked Baker Communications to deliver Exceptional Customer Service and Effective Communication and Listening Skills training for its team members. Baker will deliver a customer service class and a communications workshop targeted to meet the needs of idX's customer-facing staff, improving their ability to understand and meet customers' needs, and to listen and communicate more effectively in any situation.
A Subject Matter Expert Expert and Senior Level Instructor with Baker Communications will travel to meet with idX staff members and deliver the skills training sessions. Attendees will gain expertise in communicating with different personality types and defusing conflict, allowing them to effectively handle difficult situations and customers. Participants will also gain practical experience using effective service and communication techniques, such as Active Listening, to quickly establish rapport with customers and work toward finding effective solutions for their needs and issues.
About Baker Communications
As one of America's fastest-growing corporate training companies, Baker Communications has helped nearly two million professionals reach maximum performance for over 35 years. Globally recognized companies and government agencies, including ExxonMobil, General Electric and Bank of America depend on Baker Communications to equip their employees with skills to increase market share and produce immediate results. Baker provides customized targeted practice-driven performance improvement solutions that produce rapid, measurable results. Baker Communications' solutions have been utilized and delivered worldwide, throughout Europe, South America, North America, the Middle East, and Asia Pacific.
About idX Corporation
idX Corporation, the preeminent manufacturer of consumer environments, offers superior craftsmanship, comprehensive technical capabilities, world-class project management, and turn-key retail services -- the complete solution for the retail, financial, hospitality, restaurant and point-of-purchase markets.
Specializing in wood, metal, glass, acrylic, vacuum forming, injection molding, laminate, veneer and material integration, idX has state of the art manufacturing facilities across North America, plus locations in Europe, Asia and Indian subcontinent to meet the needs of global customers. With over 20 years of experience, idX is dedicated to continuously provide customers with high quality, efficiently engineered products, timely deliveries and exceptional service.