Baker Communications has been re-engaged by the Unites States Department of Agriculture to deliver Exceptional Customer Service training to its employees. The USDA used Baker training last year to help its staff with effective communication strategies and customer service skills. The USDA’s representatives were pleased with the results of that training and did not hesitate to return to Baker, knowing that the communication strategies endorsed by the training will enable UDSA personnel to more effectively handle any customer service situation.
An Exceptional Customer Service Training Expert and Senior Level Instructor will travel to Washington, DC to deliver the training for USDA staff members. During this interactive training workshop, participants will learn and practice strategies to defuse conflict and create rapport, facilitating more productive communication. Attendees will gain practical experience using essential customer service techniques such as Active Listening and strategic questioning to discover their customers’ true needs and work towards effective solutions. The skills learned in this seminar will enhance participants’ ability to address the concerns and serve the interests of both internal and external customers.
About Baker Communications
Baker Communications designs and deploys Peak Performance and Transformation Solutions that ignite and sustain growth. As one of the fastest growing Performance Improvement companies in the world, Baker Communications delivers innovative products and services in eight areas including Sales, Marketing, CRM, Negotiations, Presentations, Management, Customer Service, and Time Management. Over 1,000 corporations per year, including 50% of the Fortune 500, partner with Baker Communications to improve the performance of their business critical functions and human capital. Our employees and certified partners are distributed across the Americas, EMEA, Russia and Asia, enabling us to deliver value in multiple geographies, languages and cultures. Baker Communications has been recognized as one of the world’s “Top 10 Sales Force Automation Training Companies” and “Top 20 Sales Training Companies.”
About the USDA
The United States Department of Agriculture provides leadership on food, agriculture, natural resources, and related issues based on sound public policy, the best available science, and efficient management.
The USDA wants to be recognized as a dynamic organization that is able to efficiently provide the integrated program delivery needed to lead a rapidly evolving food and agriculture system.
The USDA has created a strategic plan to implement its vision. The framework of this plan depends on these key activities: expanding markets for agricultural products and support international economic development, further developing alternative markets for agricultural products and activities, providing financing needed to help expand job opportunities and improve housing, utilities and infrastructure in rural America, enhancing food safety by taking steps to reduce the prevalence of food-borne hazards from farm to table, improving nutrition and health by providing food assistance and nutrition education and promotion, and managing and protecting America's public and private lands working cooperatively with other levels of government and the private sector.