North America's leading manufacturer of made to order heating, ventilating, air conditioning, refrigeration and energy recovery equipment, Engineered Air, was looking for a training partner to run a customer service session with the company's customer-facing staff. Their goal was to help these workers avoid and resolve conflict and respond to questions in a more effective manner.
After consulting with Baker representatives and reviewing the content of the highly acclaimed Exceptional Customer Service training workshop, Engineered Air signed up for three workshops in various cities. Baker's reputation, decades of experience, and powerful content gained them an enthusiastic new client.
An Exceptional Customer Service Training Expert and Senior Level Instructor with Baker Communications traveled to Newmarket, Ontario; Calgary, Alberta; and DeSoto, KS. During this highly interactive workshop, participants gained practical experience using effective customer service techniques, such as Active Listening, empathy, and strategic questioning to quickly establish rapport with their customers and work toward finding effective solutions for problems and complaints. They also learned about different personality types and the communication styles appropriate to each, allowing them to more effectively understand and handle customers.
About Baker Communications
Baker Communications is headquartered in Houston, Texas and has employees and certified partners in more than 20 cities across the US. Internationally, Baker's footprint includes the United Kingdom, Dubai, Singapore, Argentina, Brazil and Russia. As one of America's fastest-growing corporate training companies, Baker Communications has helped over a million professionals reach maximum performance for over 30 years. Globally recognized companies and government agencies, including ExxonMobil, General Electric and Bank of America depend on Baker Communications to equip their employees with skills to increase market share and produce immediate results. Baker provides customized targeted practice-driven performance improvement solutions that produce rapid, measurable results. Baker Communications' solutions have been utilized and delivered worldwide, throughout Europe, South America, North America, the Middle East, and Asia Pacific.
About Engineered Air
Engineered Air is North America's leading manufacturer of custom built heating, ventilating, air conditioning, refrigeration, and energy recovery equipment. With 12 sales offices in Canada, 20 in the U.S.A and a total of 9 factories in North America, the company employs over 65 graduate engineers and 105 technicians.
Their dedicated Research and Development department continually innovates and improves existing product lines while developing new equipment to meet client requirements.
As an integrated company, Engineered Air designs and manufactures their own equipment, believing it is in their customer's best interests to retain full control of the company's products. For this same reason the company utilizes an in-house sales force as opposed to agent representation.