The Human Services Administration Organization (HSAO) is an enhanced service coordination program working with high-risk populations in the Philadelphia area. They group has requested that Baker Communications deliver Exceptional Customer Service training for the organization. Customer service is a high priority for HSAO, and they were seeking a training partner with quality content and some experience working with non-profit organizations. They retained Baker in full confidence that the training program would help the program improve and refine the quality of its customer service.
An Exceptional Customer Service Training Expert and Senior Level Instructor with Baker Communications will travel to Philadelphia to deliver the workshop. During this highly interactive customer service workshop, participants will develop their knowledge of effective customer service skills and practice their use. Class participants will be afforded the opportunity to practice conflict resolution and to learn the importance of good listening skills in effective customer service. Attendees will also gain expertise in working with the four primary Behavioral Styles, helping them to identify and align with members’ customary way of thinking and communicating, helping create rapport, avoid misunderstandings, and defuse conflict in any situation.
About Baker Communications
Baker Communications designs and deploys Peak Performance and Transformation Solutions that ignite and sustain growth. As one of the fastest growing Performance Improvement companies in the world, Baker Communications delivers innovative products and services in eight areas including Sales, Marketing, CRM, Negotiations, Presentations, Management, Customer Service, and Time Management. Over 1,000 corporations per year, including 50% of the Fortune 500, partner with Baker Communications to improve the performance of their business critical functions and human capital. Our employees and certified partners are distributed across the Americas, EMEA, Russia and Asia, enabling us to deliver value in multiple geographies, languages and cultures. Baker Communications has been recognized as one of the world’s “Top 10 Sales Force Automation Training Companies” and “Top 20 Sales Training Companies.”
About HSAO
Human Services Administration Organization (HSAO) is an enhanced service coordination program which works with Allegheny County’s highest risk population of children, adolescents, and adults. HSAO’s child/adolescent and adult service coordination programs were created to meet the complex and specific needs of the individuals enrolled in each of these programs. Their primary goal is to link individuals and families with the services they need to improve the quality of their lives.
Their personalized services build on individual, family, and community strengths and recognize individuals’ uniqueness. The agency supports client-driven, family-focused services and embraces the philosophy that clients are resilient and “can and do” recover. The goal of HSAO is to ensure that mental health services are delivered in the least restrictive environment, and are sensitive to the client’s and family’s culture. Service Coordination is provided with a creative and flexible approach that encourages independence, self-sufficiency, and the identification of natural supports for the client and their family. By empowering individuals through personalized and effective service coordination, HSAO strives to give its consumers and their families hope that their lives can and will get better, bridging the gap to a brighter tomorrow.