The Alliance for Audited Media, the recognized leader in cross-media verification, has requested that Baker Communications deliver customized Exceptional Customer Service training for their technical services staff. The Alliance was seeking a training partner with a customer service program geared specifically for those assisting with technical roles. BCI was able to provide a workshop focused on key customer service skills as well as advanced skills and solutions for representatives in the IT field.
An Exceptional Customer Service Training Expert and Senior Level Instructor with Baker Communications will meet with the Alliance's team members to deliver the workshop. During this highly interactive training session, participants will gain practical experience using effective service and communication techniques, such as Active Listening, to quickly establish rapport with others and work toward finding effective solutions for their issues. Attendees of the IT customer service training workshop will also gain expertise in communicating with different personality types and handling stressful or difficult situations.
About Baker Communications
As one of America's fastest-growing corporate training companies, Baker Communications has helped nearly two million professionals reach maximum performance for over 35 years. Globally recognized companies and government agencies, including ExxonMobil, General Electric and Bank of America depend on Baker Communications to equip their employees with skills to increase market share and produce immediate results. Baker provides customized targeted practice-driven performance improvement solutions that produce rapid, measurable results. Baker Communications' solutions have been utilized and delivered worldwide, throughout Europe, South America, North America, the Middle East, and Asia Pacific.
About Alliance for Audited Media
The Alliance for Audited Media is the recognized leader in cross-media verification with unparalleled expertise across all brand platforms including web, mobile, email and print. More than 4,000 publishers, advertisers, agencies and technology vendors depend on our data-driven insights, technology certification audits and information services to transact with trust.
Our leadership consists of top performers across each discipline, including directors of ad agencies, vice presidents of major national brands and publishers of leading newspapers and magazines. Together, they are committed to setting universal benchmarks for media transparency and excellence that elevate the entire industry.