Starwood Hotels and Resorts, one of the world's largest hotel and leisure companies, has selected Baker Communications to deliver specialized effective customer service training for its IT group. Starwood is a repeat user of Baker training, and when the company recognized a need for service training in their information technology department, they turned to BCI’s Effective Customer Service training workshop for IT professionals. Baker will be able to deliver the training workshop on-site for the benefit of Starwood’s IT group.
An Exceptional Customer Service Training Expert and Senior Level Instructor with Baker Communications will travel to Stamford, Connecticut to meet with Starwood’s IT staff. During this highly interactive training session, attendees of the IT customer service training workshop will gain expertise in communicating with different personality types and handling angry individuals, allowing them to deal effectively with difficult situations and defuse conflict when it arises. Participants will also gain practical experience using effective service and communication techniques, such as Active Listening, to quickly establish rapport with others and work toward finding effective solutions for their issues.
About Baker Communications
Baker Communications designs and deploys Peak Performance and Transformation Solutions that ignite and sustain growth. As one of the fastest growing Performance Improvement companies in the world, Baker Communications delivers innovative products and services in eight areas including Sales, Marketing, CRM, Negotiations, Presentations, Management, Customer Service, and Time Management. Over 1,000 corporations per year, including 50% of the Fortune 500, partner with Baker Communications to improve the performance of their business critical functions and human capital. Our employees and certified partners are distributed across the Americas, EMEA, Russia and Asia, enabling us to deliver value in multiple geographies, languages and cultures. Baker Communications has been recognized as one of the world’s “Top 10 Sales Force Automation Training Companies” and “Top 20 Sales Training Companies.”
About Starwood Hotels and Resorts
Starwood Hotels & Resorts Worldwide, Inc. is one of the leading hotel and leisure companies in the world, with 1090 properties in 100 countries and territories and over 154,000 employees at its owned and managed properties. Starwood Hotels is a fully integrated owner, operator and franchisor of hotels, resorts and residences with the following internationally renowned brands: St. Regis®, The Luxury Collection®, W®, Westin®, Le Meridien®, Sheraton®, Four Points® by Sheraton, Aloft®, and Element SM. The company boasts one of the industry's leading loyalty programs, Starwood Preferred Guest (SPG), allowing members to earn and redeem points for room stays, room upgrades and flights, with no blackout dates. Starwood Hotels also owns Starwood Vacation Ownership, Inc., a premier provider of world-class vacation experiences through villa-style resorts and privileged access to Starwood brands.