Smith Group Holdings, Ltd., a family-owned and operated business group providing construction and waste management services for residential, commercial, industrial and governmental sectors, has requested that Baker Communications deliver Exceptional Customer Service training for its customer-facing representatives and staff. Customer service is a high priority for SGH, and they were seeking a training partner with the ability to delivery quality training for staff members to help them grow lasting customer relationships. After a consultation with BCI, the company selected Baker's Exceptional Customer Service workshop to help the organization improve and refine the quality of its customer service.
An Exceptional Customer Service Training Expert and Senior Level Instructor with Baker Communications will travel to deliver the workshop to SGH service staff in a live, private on-site session. During this interactive class, participants will develop their knowledge of effective customer service skills and practice their use. Attendees will be afforded the opportunity to practice conflict resolution and to learn the importance of good listening skills in effective customer service. They will also gain expertise in working with different personality types, helping them to align with customers and create rapport, avoid misunderstandings, and defuse conflict in any situation.
About Baker Communications
As one of America's fastest-growing corporate training companies, Baker Communications has helped nearly two million professionals reach maximum performance for over 35 years. Globally recognized companies and government agencies, including ExxonMobil, General Electric and Bank of America depend on Baker Communications to equip their employees with skills to increase market share and produce immediate results. Baker provides customized targeted practice-driven performance improvement solutions that produce rapid, measurable results. Baker Communications' solutions have been utilized and delivered worldwide, throughout Europe, South America, North America, the Middle East, and Asia Pacific.
About Smith Group Holdings
Smith Group Holdings started in 1950 as Smith Trucking Service, with a single truck. The family-owned and operated company, based in Brooks, Alberta, now includes Alberta Aggregates, Brooks Asphalt & Aggregate, Smithbrook Mud Services, Smithbrook Waste Management Services, Smith Group Holdings and Smith Trucking Services.
Each of the Smith Group Holdings companies provide a wide variety of services to residents, industrial, commercial, and institutional businesses, including the construction and oil and gas sectors in Alberta, as well as local, provincial, and federal governments. Its friendly and professional team has the experience, qualifications, and capabilities necessary to provide customers with the responsible, reliable, and reasonably priced goods and services they need, because they understand that it is customer service that sets them apart from the competition. It is this philosophy that has allowed the company to grow and expand from its one-man, one-truck operation to the diverse group of companies that Smith Group Holdings operates today.