Tesoro Corporation, a Fortune 100 company, is an independent refiner and marketer of petroleum products. This summer, Tesoro recently partnered with Baker Communications to provide specialized customer service training for their IT team. Tesoro came to Baker for an intense customer service program for a small group of IT professionals who have exceptional background and knowledge in IT but needed some improvement in communication when dealing with customers.
A Senior Level Baker Instructor and Customer Service Expert delivered the one-day workshop in San Antonio, TX. During this intensive training program, participants learned how to identify and react to different behavioral styles, how to listen to understand the true concern, and how to neutralize conflict when it arises. They also leaned practical steps to guide conversations, using Baker Communications' SPORTS Model for Customer Interactions, and how to construct value statements that go beyond product features and functionality.
Participants said of the training course:
"Very informational course!""[The trainer] was a pleasure to work with, and did a great job keeping everyone's attention and not letting it lapse into boring territory."
"Great experience, learned a lot about the different personalities."
About Baker Communications
Baker Communications is headquartered in Houston, Texas and has employees and certified partners in more than 20 cities across the US. Internationally, Baker's footprint includes the United Kingdom, Dubai, Singapore, Argentina, Brazil and Russia. As one of America's fastest-growing corporate training companies, Baker Communications has helped over a million professionals reach maximum performance for over 30 years. Globally recognized companies and government agencies, including ExxonMobil, General Electric and Bank of America depend on Baker Communications to equip their employees with skills to increase market share and produce immediate results. Baker provides customized targeted practice-driven performance improvement solutions that produce rapid, measurable results. Baker Communications' solutions have been utilized and delivered worldwide, throughout Europe, South America, North America, the Middle East, and Asia Pacific.
About Tesoro
Tesoro Corporation, a Fortune 100 company, is an independent refiner and marketer of petroleum products. Tesoro, through its subsidiaries, operates six refineries in the western United States with a combined capacity of over 850,000 barrels per day and ownership in a logistics business which includes a 35% interest in Tesoro Logistics LP (NYSE: TLLP) and ownership of its general partner. Tesoro's retail-marketing system includes over 2,200 retail stations under the ARCO®, Shell®, Exxon®, Mobil®, USA Gasoline and Tesoro® brands.
Tesoro was founded in 1968 as a company primarily engaged in petroleum exploration and production. In 1969, they began operating our first refinery near Kenai, Alaska, which today remains an important part of their expanding operations.
In the late 1990s, Tesoro began a series of refinery, logistics and retail acquisitions that have boosted the company's capacity output, improved the efficiency of their operations, increased their retail presence and positioned the company for future expansion in key growth markets. Today, Tesoro Corporation, through its subsidiaries, is one of the largest independent petroleum refiners and marketers in the country, with a strategically concentrated presence in the western United States. Moving ahead, they remain committed to continuing to meet and exceed the standards of safe, reliable operations, while focusing on improving profitability and increasing shareholder value.