The Savage Arms Company, a major North American firearms manufacturing company, has selected Baker Communications to design and deliver a customized Exceptional Customer Service training workshop for their call center customer service representatives. Savage Arms was searching for a comprehensive Customer Service training course and needed a client-focused training partner with the ability to deliver an onsite workshop for their call center staff. Savage selected Baker Communications’ workshop on the basis of its superior content and adaptability for a call center’s telephone-based customer service approach.
An Exceptional Customer Service Training Expert and Senior Level Instructor will travel to Westfield, Massachusetts to deliver the workshop for Savage Arms’ call center representatives. During this highly interactive workshop, participants will gain expertise in communicating with different personality types, giving managers the ability to work more effectively with many different character styles. Attendees will also learn key customer service and communication techniques, such as Active Listening, to quickly establish rapport with others and facilitate problem-solving work.
About Baker Communications
Baker Communications designs and deploys Peak Performance and Transformation Solutions that ignite and sustain growth. As one of the fastest growing Performance Improvement companies in the world, Baker Communications delivers innovative products and services in eight areas including Sales, Marketing, CRM, Negotiations, Presentations, Management, Customer Service, and Time Management. Over 1,000 corporations per year, including 50% of the Fortune 500, partner with Baker Communications to improve the performance of their business critical functions and human capital. Our employees and certified partners are distributed across the Americas, EMEA, Russia and Asia, enabling us to deliver value in multiple geographies, languages and cultures. Baker Communications has been recognized as one of the world’s “Top 10 Sales Force Automation Training Companies” and “Top 20 Sales Training Companies.”
About Savage Arms
The Savage Arms Company is a firearms manufacturing company based in Westfield, Massachusetts, with a division located in Canada. The company makes a variety of rimfire and centerfire rifles, as well as marketing the Stevens single-shot rifles and shotguns. They may be best known for the Model 99 hammerless lever-action rifle, no longer in production, and the very popular .300 Savage sporting cartridge, which was the parent case for the .308 Winchester cartridge.