Rexel Holdings, one of the world's largest electrical distributors, requested that Baker provide Consultative Service Skills training for its staff members. BCI has worked previously with Gexpro, a former part of General Electric that joined the Rexel organization. Baker is known and respected within the company for its global reach, training capability, and post-workshop reinforcement offerings. Rexel engaged Baker for this training event in full confidence that it would help its staff take better care of its customers throughout the sales and service cycle.
A Baker Communications Senior-Level Instructor and Consultative Selling Skills Expert will meet with the Rexel staff to deliver the training. Representatives participating in this hands-on, practice-driven training workshop will gain knowledge and experience with essential consultative skills such as Active Listening and the use of Clarifying and Confirming questions to help them gain a clear understanding of customers' needs and goals. The training workshop will also show representatives how best to handle various Behavioral Types, enhancing their ability to effectively communicate and interact with many different types of customers.
About Baker Communications
As one of America's fastest-growing corporate training companies, Baker Communications has helped nearly two million professionals reach maximum performance for over 35 years. Globally recognized companies and government agencies, including ExxonMobil, General Electric and Bank of America depend on Baker Communications to equip their employees with skills to increase market share and produce immediate results. Baker provides customized targeted practice-driven performance improvement solutions that produce rapid, measurable results. Baker Communications' solutions have been utilized and delivered worldwide, throughout Europe, South America, North America, the Middle East, and Asia Pacific.
About Rexel
Millions of US electrical customers trust the expertise, resources and relationships of Rexel Holdings USA. As the US presence of one of the world's largest electrical distributors, they apply their know-how, productivity tools and hands-on business-building initiatives to help customers thrive.
Not satisfied with simply delivering products, nearly half of Rexel's employees are dedicated to improving how they connect customers with the supplies, solutions and services they need. The company has developed supply chain models that reduce inventory, raise productivity and cut installation costs. Rexel also helps customers uncover new opportunities, with energy teams that can slash the cost and raise the performance across a facility - from lighting upgrades to complete energy management solutions.