Schneider Electric, a global specialist in energy management and automation, recently partnered with Baker Communications to deliver a private one-day session of their highly regarded Customer Service training workshop. Schneider was seeking a training partner with a great reputation and proven results from their customer service training program. After Schneider consulted with Baker representatives and reviewed the content of the Exceptional Customer Service training course, BCI gained an enthusiastic new client.
An Exceptional Customer Service Training Expert and Senior Level Instructor with Baker Communications traveled to Austin, TX, to work with Schneider Electric employees. During this highly interactive workshop, participants gained practical experience using time-tested customer service techniques, such as Active Listening, empathy, and strategic questioning to quickly establish rapport with customers and find effective solutions for problems and complaints. Participants also learned about identifying and responding to different personality types, allowing them to more effectively understand and handle customers.
About Baker Communications
Baker Communications is headquartered in Houston, Texas and has employees and certified partners in more than 20 cities across the US. Internationally, Baker's footprint includes the United Kingdom, Dubai, Singapore, Argentina, Brazil and Russia. As one of America's fastest-growing corporate training companies, Baker Communications has helped over a million professionals reach maximum performance for over 30 years. Globally recognized companies and government agencies, including ExxonMobil, General Electric and Bank of America depend on Baker Communications to equip their employees with skills to increase market share and produce immediate results. Baker provides customized targeted practice-driven performance improvement solutions that produce rapid, measurable results. Baker Communications' solutions have been utilized and delivered worldwide, throughout Europe, South America, North America, the Middle East, and Asia Pacific.
About Schneider Electric
Schneider Electric develops connected technologies and solutions to manage energy and process in ways that are safe, reliable, efficient and sustainable. The Group invests in R&D in order to sustain innovation and differentiation, with a strong commitment to sustainable development.
Schneider is committed to innovating solutions that balance our planet's carbon footprint and support the undisputable right of everyone to quality energy. They invent technologies designed to transform the places where people live, work, and play. As the global leader in energy management and automation, Schneider Electric provides connected technologies that will reshape industries, transform cities, and enrich lives.