Palmdale Water District recently selected Baker Communications as their new training partner to run a customer service training session. Their goal was to help their workers work collaboratively with clients to strengthen relationships, avoid conflict, and respond to questions and concerns in a more effective manner.
After consulting with Baker representatives and reviewing the content of the highly acclaimed Exceptional Customer Service training workshop, Palmdale Water District signed up for a training workshop for their team. Baker's reputation, decades of experience, and powerful content gained them an enthusiastic new client.
An Exceptional Customer Service Training Expert and Senior Level Instructor with Baker Communications traveled to Palmdale, CA, to hold this highly interactive workshop. Participants gained practical experience using effective customer service techniques, such as Active Listening, empathy, and strategic questioning to quickly establish rapport with their customers and work toward finding effective solutions for problems and complaints. They also learned about different personality types and the communication styles appropriate to each, allowing them to more effectively understand and handle customers.
About Baker Communications
Baker Communications is headquartered in Houston, Texas and has employees and certified partners in more than 20 cities across the US. Internationally, Baker's footprint includes the United Kingdom, Dubai, Singapore, Argentina, Brazil and Russia. As one of America's fastest-growing corporate training companies, Baker Communications has helped over a million professionals reach maximum performance for over 30 years. Globally recognized companies and government agencies, including ExxonMobil, General Electric and Bank of America depend on Baker Communications to equip their employees with skills to increase market share and produce immediate results. Baker provides customized targeted practice-driven performance improvement solutions that produce rapid, measurable results. Baker Communications' solutions have been utilized and delivered worldwide, throughout Europe, South America, North America, the Middle East, and Asia Pacific.
About Palmdale Water District
In the late 1800's, the Palmdale Water Company dug the first irrigation ditch to divert water from Littlerock Creek. By the early 1900's the Palmdale Water Company and the Littlerock Creek Irrigation District had acquired the facilities of earlier water companies and began studying options and costs for Constructing one or more Dams on Littlerock Creek. They determined that a public irrigation district would be the best way to finance this construction, and the Palmdale Irrigation District was formed in 1918 by a vote of the public. By 1966, the District was providing only municipal and industrial water. The name was changed to Palmdale Water District in 1973 to reflect this new direction.
The District's boundaries now encompass approximately 187 square miles of land in northeastern Los Angeles County, consisting of more than 30 non-contiguous areas scattered throughout the Antelope Valley with the District's primary service area within the City of Palmdale's planning area. The distribution system has over 403 miles of pipeline ranging in size 4? to 48? in diameter, 24 active water wells, 14 booster pumping stations, and 20 water tanks with a total storage capacity of 50 million gallons of water.
The District's service area population is expected to more than double over the next 25 years which will cause water demands to more than double. A Strategic Water Resources Plan has been developed to address these demands and identifies a number of water resource options available to meet these needs including the use of imported water from the State Water Project, groundwater, local runoff, recycled water, conservation, and water banking and considers and evaluate these options with respect to cost, reliability, flexibility, implementability and sustainability.