Pratt Industries, one of the nations‘ leading box manufacturers and the world‘s largest privately-held 100% recycled paper and packaging company, has selected Baker Communications to deliver Exceptional Customer Service training to its customer service representatives. Pratt was seeking a reputable training partner to assist its representatives with communication skills after recognizing issues with customer interactions on the phone and in email. The company reviewed Baker‘s offerings and selected the Exceptional Customer Service Skills program in the belief that the intensive approach would provide their customer service representatives with the necessary skills to communicate effectively and resolve customer issues more efficiently.
A Baker Communications Senior-Level Instructor and Customer Service Expert will travel to Humboldt, Tennessee to deliver the workshop for Pratt‘s customer service representatives. Participants in this workshop will gain practical experience using effective customer service techniques, such as Active Listening, to quickly establish rapport with their customers and work toward finding solutions for their issues. Attendees of the Exceptional Customer Service training workshop will also learn techniques for communicating with different personality types and handling angry individuals, allowing them to defuse conflict and communicate effectively in even the most difficult customer service situations.
About Baker Communications
Baker Communications designs and deploys Peak Performance and Transformation Solutions that ignite and sustain growth. As one of the fastest growing Performance Improvement companies in the world, Baker Communications delivers innovative products and services in eight areas including Sales, Marketing, CRM, Negotiations, Presentations, Management, Customer Service, and Time Management. Over 1,000 corporations per year, including 50% of the Fortune 500, partner with Baker Communications to improve the performance of their business critical functions and human capital. Our employees and certified partners are distributed across the Americas, EMEA, Russia and Asia, enabling us to deliver value in multiple geographies, languages and cultures. Baker Communications has been recognized as one of the world’s “Top 10 Sales Force Automation Training Companies” and “Top 20 Sales Training Companies.”
About Pratt Industries
Pratt Industries is America’s 5th largest box manufacturer and the world’s largest, privately-held 100% recycled paper and packaging company, with more than 4000 highly-skilled, green-collar employees dedicated to the environment and sustainability. Pratt was founded in the USA some 20 years ago and, since then, has shown dramatic growth with sophisticated manufacturing facilities in more than 20 states. The Georgia-based company operates an extensive Recycling Division to supply three of the most modern, cost-effective 100% recycled paper mills in the country – at our corporate headquarters in Conyers and its sister mills in New York City and Shreveport, La.
Pratt’s supply chain continues through a series of sheet plants, full-line corrugated box factories and display facilities strategically placed throughout the United States as well as Mexico, offering a wide range of creative packaging solutions. All are backed by Pratt’s total commitment to quality, service and innovation. And, as a private company, we can quickly react and adapt to suit our customers’ needs. The company is dedicated to the sustainability of the environment, its customers and its people.
http://www.prattindustries.com/