Philadelphia International Medicine (PIM), a healthcare organization that brings the services of six Philadelphia-area hospitals to the international community, has selected Baker Communications to provide an Exceptional Customer Service training workshop for it representatives. PIM is seeking to further improve its reputation and enhance its services for patients, physicians and healthcare providers. After meeting with BCI for a needs assessment, PIM selected Baker Communications' workshop on the basis of its superior content and adaptability for their specific needs.
An Exceptional Customer Service Training Expert and Senior Level Instructor will meet with PIM representatives to deliver the training workshop. During this highly interactive training event, participants will gain expertise in communicating with different personality types, helping them to work more effectively with many different behavioral styles. Attendees will also learn key customer service and communication techniques, such as Active Listening, to quickly establish rapport with others and facilitate problem-solving work. They will also learn strategies for defusing tension and deescalating conflict in high-stress situations, and a formula for helping customers feel that both the emotional and factual content of their messages have been heard.
About Baker Communications
As one of America's fastest-growing corporate training companies, Baker Communications has helped nearly two million professionals reach maximum performance for over 35 years. Globally recognized companies and government agencies, including ExxonMobil, General Electric and Bank of America depend on Baker Communications to equip their employees with skills to increase market share and produce immediate results. Baker provides customized targeted practice-driven performance improvement solutions that produce rapid, measurable results. Baker Communications' solutions have been utilized and delivered worldwide, throughout Europe, South America, North America, the Middle East, and Asia Pacific.
About Philadelphia International Medicine
Philadelphia International Medicine (PIM) provides international patients and physicians with access to an unmatched network of world-renowned doctors, surgeons and hospitals that deliver personalized medical, surgical and rehabilitative care ranked among the best in the world. Since 1999, PIM has helped patients from around the world eliminate the guesswork, planning and anxiety of finding and connecting with physicians who are ranked among the best in the world. PIM is a personalized resource for centralized appointment scheduling and administrative support for insurance, financial and billing services, patient support services, assistance in arranging visas, interpreter services, discounted hotel and accommodations, and assistance in navigating Philadelphia.