Okanagan College, a public, post-secondary institution with multiple campuses located in British Columbia, Canada, has requested that Baker Communications deliver Exceptional Customer Service training for key members of the college’s staff. Customer service is a high priority for Okanagan College, and they were seeking a training partner with the ability to delivery quality training in multiple sessions for staff members in various roles. After reviewing BCI’s content, the school selected Baker’s Exceptional Customer Service workshop to help the organization improve and refine the quality of its customer service.
An Exceptional Customer Service Training Expert and Senior Level Instructor with Baker Communications will travel to Kelowna, British Columbia in Canada to deliver the workshops for college staff. During these highly interactive customer service workshops, participants will develop their knowledge of effective customer service skills and practice their use. Class participants will be afforded the opportunity to practice conflict resolution and to learn the importance of good listening skills in effective customer service. Attendees will also gain expertise in working with the four primary Behavioral Styles, helping them to identify and align with staff and students’ customary ways of thinking and communicating, helping create rapport, avoid misunderstandings, and defuse conflict in any situation.
About Baker Communications
Baker Communications designs and deploys Peak Performance and Transformation Solutions that ignite and sustain growth. As one of the fastest growing Performance Improvement companies in the world, Baker Communications delivers innovative products and services in eight areas including Sales, Marketing, CRM, Negotiations, Presentations, Management, Customer Service, and Time Management. Over 1,000 corporations per year, including 50% of the Fortune 500, partner with Baker Communications to improve the performance of their business critical functions and human capital. Our employees and certified partners are distributed across the Americas, EMEA, Russia and Asia, enabling us to deliver value in multiple geographies, languages and cultures. Baker Communications has been recognized as one of the world’s “Top 10 Sales Force Automation Training Companies” and “Top 20 Sales Training Companies.”
About Okanagan College
Okanagan College is a public, post-secondary institution offering over 120 certificates, diplomas, degrees and programs, including Apprenticeship & Pre-apprenticeship Trades programs. Its largest campus is located in Kelowna, British Columbia, Canada. Established more than fifty years ago, Okanagan College has since grown to be the largest college in British Columbia outside the Lower Mainland and Victoria, with over 8,500 full-time students on four regional campuses, and is the second largest trade school in British Columbia. Approximately 350 international students from over thirty countries currently study at Okanagan College.