The New York State Society of Certified Public Accountants (NYSSCPA), a not-for-profit organization that seeks to establish and maintain high standards among certified public accountants who practice in New York State, has requested that Baker Communications deliver Exceptional Customer Service training for the organization. The NYSSCPA has partnered with Baker for other training needs in the past, and did not hesitate to return to the training industry experts when the need arose. Customer service is a high priority for the NYSSCPA, and they retained Baker in full confidence that the training program would help the organization improve and refine the quality of its customer service.
An Exceptional Customer Service Training Expert and Senior Level Instructor with Baker Communications will travel to New York to deliver the workshop. During this highly interactive customer service workshop, participants will develop their knowledge of effective customer service skills and practice their use. Class participants will be afforded the opportunity to practice conflict resolution and to learn the importance of good listening skills in effective customer service. Attendees will also gain expertise in working with the four primary Behavioral Styles, helping them to identify and align with members‘ customary way of thinking and communicating, helping create rapport, avoid misunderstandings, and defuse conflict in any situation.
About Baker Communications
Baker Communications designs and deploys Peak Performance and Transformation Solutions that ignite and sustain growth. As one of the fastest growing Performance Improvement companies in the world, Baker Communications delivers innovative products and services in eight areas including Sales, Marketing, CRM, Negotiations, Presentations, Management, Customer Service, and Time Management. Over 1,000 corporations per year, including 50% of the Fortune 500, partner with Baker Communications to improve the performance of their business critical functions and human capital. Our employees and certified partners are distributed across the Americas, EMEA, Russia and Asia, enabling us to deliver value in multiple geographies, languages and cultures. Baker Communications has been recognized as one of the world’s “Top 10 Sales Force Automation Training Companies” and “Top 20 Sales Training Companies.”
About the New York State Society of CPAs
Representing more than 28,000 CPAs, the New York State Society of Certified Public Accountants (NYSSCPA) was the first state accounting organization in the nation. Incorporated in 1897, the Society is a not-for-profit organization that seeks to establish and maintain high standards of integrity, honor, and character among certified public accountants who practice in New York State; encompassing all areas of public practice, government, education, business, and industry. The NYSSCPA is located at 3 Park Avenue in New York City.