Merrill Lynch, now the wealth management division of Bank of America, has requested that Baker Communications provide specialized "Handling Difficult Conversations" communications training for their staff members. Not every interaction in the business world involves good news, positive feelings and easy concepts. Knowing this, Merrill Lynch wanted to provide their managers and other staff members with the communication skills necessary for conducting conversations in and about non-ideal circumstances. Baker Communications was able to offer the Handling Difficult Conversations workshop to meet the client‘s needs.
A Baker communications expert and senior-level training instructor will meet with Merrill Lynch employees to deliver this specialized communications training. Participants in this interactive, targeted Handling Difficult Conversations workshop will gain training and practice in effectively communicating in all circumstances and skills for handling and de-escalating conflict. Attendees will learn how to communicate effectively with different personality types and how to respond appropriately when conversations become difficult, emotional, tense, or confrontational. Participants will be better prepared and equipped to negotiate all kinds of business communications.
About Baker
Communications
Baker Communications designs and deploys Peak Performance and Transformation Solutions that ignite and sustain growth. As one of the fastest growing Performance Improvement companies in the world, Baker Communications delivers innovative products and services in eight areas including Sales, Marketing, CRM, Negotiations, Presentations, Management, Customer Service, and Time Management. Over 1,000 corporations per year, including 50% of the Fortune 500, partner with Baker Communications to improve the performance of their business critical functions and human capital. Our employees and certified partners are distributed across the Americas, EMEA, Russia and Asia, enabling us to deliver value in multiple geographies, languages and cultures. Baker Communications has been recognized as one of the world’s “Top 10 Sales Force Automation Training Companies” and “Top 20 Sales Training Companies.”
About Merrill Lynch
Merrill Lynch, the wealth management division of Bank of America, is one of the world's leading financial management and advisory companies, providing financial advice and investment banking services. Bank of America is one of the world's largest financial institutions, serving individual consumers, small and middle market businesses and large corporations with a full range of banking, investing, asset management and other financial and risk-management products and services. The company provides unmatched convenience in the United States, serving more than 59 million consumer and small business relationships with more than 6,100 retail banking offices, more than 18,000 ATMs and award-winning online banking with more than 25 million active users. Bank of America offers industry leading support to more than 4 million small business owners through a suite of innovative, easy-to-use online products and services. The company serves clients in more than 150 countries and has relationships with 99 percent of the U.S. Fortune 500 companies and 83 percent of the Fortune Global 500. Bank of America Corporation stock (NYSE: BAC) is a component of the Dow Jones Industrial Average and is listed on the New York Stock Exchange.
Following the combination with Merrill Lynch, Bank of America has become:
- The largest brokerage in the world, with more than 15,000 Financial Advisors and approximately $2.2 trillion in client assets
- A leading provider of global corporate and investment banking services, including commercial lending, global high-yield debt, global equity and global M&A
- A global leader in wealth management, private banking and retail brokerage