ITW Construction Service and Parts, provider of genuine parts and factory direct service for ITW Construction companies, has asked Baker Communications to return and deliver another Exceptional Customer Service training session for their call center representatives. In past training events, ITW Service & Parts has been pleased with Baker’s detailed, attentive responses to inquiries and their customer-focused approach. ITW again selected Baker’s best-of-breed Exceptional Customer Service training workshop as an ideal solution for their call center staff’s training needs.
An Exceptional Customer Service Training Expert and Senior Level Instructor with Baker Communications will present this customer service training course for ITW’s call center representatives on-site in Lake Forest, Illinois. During this highly interactive workshop, participants will gain practical experience using strategies such as the 3 F’s Model (Handling Feelings, Finding Facts and Finding Solutions) to help them work toward effective resolution of customer issues. Attendees of the Exceptional Customer Service training workshop will learn and practice recognizing and communicating with different personality styles, giving representatives the ability to work more effectively with many different types of customers.
About Baker Communications
Baker Communications designs and deploys Peak Performance and Transformation Solutions that ignite and sustain growth. As one of the fastest growing Performance Improvement companies in the world, Baker Communications delivers innovative products and services in eight areas including Sales, Marketing, CRM, Negotiations, Presentations, Management, Customer Service, and Time Management. Over 1,000 corporations per year, including 50% of the Fortune 500, partner with Baker Communications to improve the performance of their business critical functions and human capital. Our employees and certified partners are distributed across the Americas, EMEA, Russia and Asia, enabling us to deliver value in multiple geographies, languages and cultures. Baker Communications has been recognized as one of the world’s “Top 10 Sales Force Automation Training Companies” and “Top 20 Sales Training Companies.”
About ITW Construction Service and Parts
ITW Construction Service and Parts, formerly Paslode Service, is a business unit of Illinois Tool Works providing genuine spare parts and factory direct service for ITW Construction companies. ??
These high quality brands include Paslode, Duo-Fast Construction, ITW Industrial Fastening and Panel Fastening Systems. Additionally, we train and assist over 500 authorized service centers to supply quality servicing of ITW construction tools and equipment.
At ITW Construction Service and Parts, we are committed to offering best-in-class service with a focus on customer service, technical support and a 24-hour turn around of orders.
http://www.itwserviceparts.com/