EMCOR Services Fluidics, a company offering mechanical, electrical and facilities services to businesses in Philadelphia, southern New Jersey and Delaware, has asked that Baker Communications present a repeat session of its Exceptional Customer Service training for the benefit of EMCOR’s staff. EMCOR appreciated the impact this seminar had last year on their front-line supervisory staff, and they found that Baker’s client-oriented approach, best-of-breed training content and ability to provide a local trainer to deliver a private workshop made them the perfect solution to the company’s needs.
An Exceptional Customer Service Training Expert and Senior Level Instructor with Baker Communications will travel to Philadelphia, Pennsylvania to deliver the training for EMCOR employees. Workshop participants will gain practical experience using effective customer service techniques such as Empathy and Active Listening to quickly establish rapport and to communicate a sense of understanding and respect. Customer service agents attending this intensive training experience will also learn proven methods for solving problems and improving the customer experience, drawing repeat business and engendering customer loyalty.
About Baker Communications
Baker Communications designs and deploys Peak Performance and Transformation Solutions that ignite and sustain growth. As one of the fastest growing Performance Improvement companies in the world, Baker Communications delivers innovative products and services in eight areas including Sales, Marketing, CRM, Negotiations, Presentations, Management, Customer Service, and Time Management. Over 1,000 corporations per year, including 50% of the Fortune 500, partner with Baker Communications to improve the performance of their business critical functions and human capital. Our employees and certified partners are distributed across the Americas, EMEA, Russia and Asia, enabling us to deliver value in multiple geographies, languages and cultures. Baker Communications has been recognized as one of the world’s “Top 10 Sales Force Automation Training Companies” and “Top 20 Sales Training Companies.”
About EMCOR Services Fluidics
Founded in 1968, EMCOR Services Fluidics provides a full array of mechanical services to businesses in Philadelphia, southern New Jersey and Delaware. The company’s services include 24-hour, 365-day mobile response and preventive maintenance, onsite building operations and maintenance services as well as HVAC and plumbing retrofit projects. Headquartered in Philadelphia with an office in Wilmington, DE, EMCOR Services Fluidics is a subsidiary of EMCOR Group, Inc. (NYSE: EME), a Fortune 500 company with estimated 2013 revenues of ~$6.6B. EMCOR is a leader in mechanical and electrical construction, energy infrastructure, and facilities services and a provider of critical infrastructure systems. EMCOR gives life to new structures and sustains life in existing ones by its planning, installing, operating, maintaining, and protecting the sophisticated and dynamic systems that create facility environments---such as electrical, mechanical, lighting, air conditioning, heating, security, fire protection, and power generation systems---in virtually every sector of the economy and for a diverse range of businesses, organizations and government.