Dent Wizard International, the nation's leader in automotive reconditioning, has requested that Baker Communications deliver Exceptional Customer Service training for its customer-facing representatives and staff. Customer service is a high priority for Dent Wizard, in keeping with their stated core value of "customer devotion," and they were seeking a training partner with the ability to delivery quality training for staff members to help them nurture customer relationships. After a consultation with BCI, the company selected Baker's Exceptional Customer Service workshop to help the organization improve and refine the quality of its customer service.
An Exceptional Customer Service Training Expert and Senior Level Instructor with Baker Communications will travel to deliver the workshop to Dent Wizard service staff in a live, private on-site session. During this interactive class, participants will develop their knowledge of effective customer service skills and practice their use. Attendees will be afforded the opportunity to practice conflict resolution and to learn the importance of good listening skills in effective customer service. They will also gain expertise in working with different personality types, helping them to align with customers and create rapport, avoid misunderstandings, and defuse conflict in any situation.
About Baker Communications
As one of America's fastest-growing corporate training companies, Baker Communications has helped nearly two million professionals reach maximum performance for over 35 years. Globally recognized companies and government agencies, including ExxonMobil, General Electric and Bank of America depend on Baker Communications to equip their employees with skills to increase market share and produce immediate results. Baker provides customized targeted practice-driven performance improvement solutions that produce rapid, measurable results. Baker Communications' solutions have been utilized and delivered worldwide, throughout Europe, South America, North America, the Middle East, and Asia Pacific.
About Dent Wizard International
Dent Wizard is the leader in automotive reconditioning, SMART repairs, and dent repair for car owners, dealerships, body shops, rental, fleet and vehicle-based businesses. Dent Wizard has been specializing in SMART repairs for over three decades, repairing thousands of vehicles to their original factory finish through technologically advanced, high quality methods. Dent Wizard technicians are equipped to perform a wide variety of small to medium area repair techniques, from wheels to bumpers to windshields. The nation's largest provider of automotive reconditioning services, Dent Wizard International now boasts over 1,600 technicians servicing over 4,000 customers.