The Defense Intelligence Agency has requested that Baker Communications deliver customized Exceptional Customer Service training for their IT professionals. The DIA was seeking a specialized customer service course tailored for the needs of its information technology department. Baker Communications was able to provide a workshop focused on key customer service skills as well as advanced skills and solutions to for professionals in the IT field.
An Exceptional Customer Service Training Expert and Senior Level Instructor with Baker Communications will meet with DIA IT staff in Washington, DC to deliver the workshop. During this highly interactive training session, participants will gain practical experience using effective service and communication techniques, such as Active Listening, to quickly establish rapport with others and work toward finding effective solutions for their issues. Attendees of the IT customer service training workshop will also gain expertise in communicating with different personality types and handling angry individuals, allowing them to deal effectively with difficult situations and defuse conflict.
About Baker Communications
Baker Communications designs and deploys Peak Performance and Transformation Solutions that ignite and sustain growth. As one of the fastest growing Performance Improvement companies in the world, Baker Communications delivers innovative products and services in eight areas including Sales, Marketing, CRM, Negotiations, Presentations, Management, Customer Service, and Time Management. Over 1,000 corporations per year, including 50% of the Fortune 500, partner with Baker Communications to improve the performance of their business critical functions and human capital. Our employees and certified partners are distributed across the Americas, EMEA, Russia and Asia, enabling us to deliver value in multiple geographies, languages and cultures. Baker Communications has been recognized as one of the world’s “Top 10 Sales Force Automation Training Companies” and “Top 20 Sales Training Companies.”
About the DIA
The Defense Intelligence Agency (DIA) is a Department of Defense (DOD) combat support agency. They produce, analyze, and disseminate military intelligence information to combat and non-combat military missions. The DIA serves as the Nation’s primary manager and producer of foreign military intelligence and is a central intelligence producer and manager for the Secretary of Defense, the Joint Chiefs of Staff (JCS), and the Unified Combatant Command. The DIA provides military intelligence to war fighters, defense policy makers and force planners in the Department of Defense and the Intelligence Community, in support of U.S. military planning and operations and weapon systems acquisition. The DIA plans, manages, and executes intelligence operations during peacetime, crisis, and war.