CyBio, a division of Analytik Jena and a leading brand for high quality liquid handling and automation technologies for pharmaceutical and life sciences research applications, has asked Baker Communications to deliver a customized private workshop for its customer service staff. CyBio and Analytik Jena were seeking a client-oriented training partner that could both demonstrate and teach great customer service. After reviewing the content of BCI’s popular Exceptional Customer Service training workshop, CyBio was convinced that its customer service team would benefit from learning the skills and techniques in the course, and that customer relationships would improve as a result.
An Exceptional Customer Service Training Expert and Senior Level Instructor with Baker Communications will meet with CyBio’s customer service agents to deliver the training seminar. During this highly interactive workshop, participants will gain practical experience using strategies such as the 3 F’s Model (Handling Feelings, Finding Facts and Finding Solutions) to help them work toward resolution of customer issues. Attendees of this intensive Exceptional Customer Service training workshop will also learn and practice using effective customer service techniques such as Empathy and Active Listening to quickly establish rapport with customers, communicating a sense of understanding and respect and facilitating problem-solving.
About Baker Communications
Baker Communications designs and deploys Peak Performance and Transformation Solutions that ignite and sustain growth. As one of the fastest growing Performance Improvement companies in the world, Baker Communications delivers innovative products and services in eight areas including Sales, Marketing, CRM, Negotiations, Presentations, Management, Customer Service, and Time Management. Over 1,000 corporations per year, including 50% of the Fortune 500, partner with Baker Communications to improve the performance of their business critical functions and human capital. Our employees and certified partners are distributed across the Americas, EMEA, Russia and Asia, enabling us to deliver value in multiple geographies, languages and cultures. Baker Communications has been recognized as one of the world’s “Top 10 Sales Force Automation Training Companies” and “Top 20 Sales Training Companies.”
About CyBio
CyBio is a product division of Analytik Jena. CyBio liquid handling and automation technologies enjoy the highest reputation for quality and reliability. From stand-alone CyBi-Well pipettors up to fully customized solutions, CyBio provides reliable, precise and user-friendly automated systems for a wide range of application and throughput needs in Life Sciences and Drug Discovery research.
With more than 25 years of market experience, Analytik Jena with its CyBio Product Line is a leading brand for high quality liquid handling and automation technologies. In the pharmaceutical and life science industries, its products have the highest reputation for precision, reliability, robustness and simplicity. Its Customized Solutions team designs, produces and installs fully automated systems tailored to clients' applications, throughput and capacity requirements.