The City of Waco, Texas has requested that Baker Communications deliver customized Exceptional Customer Service training for the city government’s IT support staff. The City was looking for a workshop focused on key customer service skills as well as advanced skills and solutions specifically for representatives in the IT field serving internal and external customers. Baker was able to offer the City of Waco a customized, specialized one-day Customer Service Skills program targeted for IT professionals and presented by a trainer with IT experience.
An Exceptional Customer Service Training Expert and Senior Level Instructor with Baker Communications will travel to Waco to meet with the City’s IT support staff and deliver the workshop. During this highly interactive training session, participants will gain practical experience using effective service and communication techniques, such as Active Listening, to quickly establish rapport with others and work toward finding effective solutions for their issues. Attendees of the IT customer service training workshop will also gain expertise in communicating with different personality types and handling angry individuals, allowing them to deal effectively with difficult situations and defuse conflict.
About Baker Communications
Baker Communications designs and deploys Peak Performance and Transformation Solutions that ignite and sustain growth. As one of the fastest growing Performance Improvement companies in the world, Baker Communications delivers innovative products and services in eight areas including Sales, Marketing, CRM, Negotiations, Presentations, Management, Customer Service, and Time Management. Over 1,000 corporations per year, including 50% of the Fortune 500, partner with Baker Communications to improve the performance of their business critical functions and human capital. Our employees and certified partners are distributed across the Americas, EMEA, Russia and Asia, enabling us to deliver value in multiple geographies, languages and cultures. Baker Communications has been recognized as one of the world’s “Top 10 Sales Force Automation Training Companies” and “Top 20 Sales Training Companies.”
About the City of Waco
Founded in 1849 and named for the Huaco tribe native to the area, Waco is situated on the I-35 corridor between Dallas and Austin. Waco, Texas is the home of Baylor University, the birthplace of Dr. Pepper, and residence of the Texas Rangers Museum and Texas Sports Hall of Fame. Other attractions include Cameron Park, the Waco Mammoth Site, historical and recreational sites, and numerous sporting and arts events throughout the year.