Haver Analytics, a major economic data management and analysis company, has asked Baker Communications to develop a custom Professional Client Interactions workshop for the benefit of its sales and customer service staff. Haver wanted a seminar designed to help sales and customer service team members develop the skills to provide an even higher level of customer service to their clients. The focus is key skills related to dealing with various customer needs, enhancing professional communication, and ensuring that customers are happy with the service they receive. Baker has developed a customized workshop to meet the client’s needs.
A Sales and Service Training Expert and Senior Level Instructor with Baker Communications will travel to New York City to work with Haver’s sales and customer service partners. During this special custom skills workshop, participants will work on skills such as strategic questioning and Active Listening to uncover client needs, and gain practical experience using customer service strategies such as the 3 F’s Model (Handling Feelings, Finding Facts and Finding Solutions) to help resolve client issues. Attendees of this custom training workshop will also learn and practice communication techniques to quickly establish rapport and provide clients with a sense of understanding and respect.
About Baker Communications
Baker Communications designs and deploys Peak Performance and Transformation Solutions that ignite and sustain growth. As one of the fastest growing Performance Improvement companies in the world, Baker Communications delivers innovative products and services in eight areas including Sales, Marketing, CRM, Negotiations, Presentations, Management, Customer Service, and Time Management. Over 1,000 corporations per year, including 50% of the Fortune 500, partner with Baker Communications to improve the performance of their business critical functions and human capital. Our employees and certified partners are distributed across the Americas, EMEA, Russia and Asia, enabling us to deliver value in multiple geographies, languages and cultures. Baker Communications has been recognized as one of the world’s “Top 10 Sales Force Automation Training Companies” and “Top 20 Sales Training Companies.”
About Haver Analytics
Haver Analytics updates and manages historical time series data for macro strategy and research. Their data offering ranges from daily market data to annual economic statistics. Haver data are accessed using DLX software and databases installed at the client location or over the internet utilizing a standard web browser.
Haver’s 200+ databases are continually growing to meet the needs of their clients. The databases are updated continuously, from the start of business on Monday in New Zealand until the close of business on Friday in North America. Most time-sensitive data are updated within minutes of release. Internal quality control checks ensure data accuracy. Haver’s global economic and financial coverage includes country-sourced macro detail, financial indicators, daily & weekly, industry, international organizations, forecasts and as reported, and U.S. regional.