Bureau Veritas, a world leader in Testing, Inspection and Certification services, was looking for a reputable company to train their team in customer service skills. Their goal was to help their customer service staff feel more confident and effective in their jobs, while training managers and supervisors separately on their ability to guide, support, and manage their teams. Bureau Veritas was impressed by the highly interactive, flexible, customer-centric training that Baker had to offer and signed up for two workshops, splitting the teams into separate groups to allow for phone coverage during each session. Baker was honored to be chosen and trusted by Bureau Veritas to deliver this important training.
An Exceptional Customer Service Training Expert and Senior Level Instructor, along with Baker's instructional design team, worked with the Bureau Veritas team before the session to create custom role plays based on their real-world customer scenarios. Then the trainer led the training in Houston, TX. During the highly interactive workshop, participants gained practical experience using time-tested customer service techniques, such as Active Listening, empathy, and strategic questioning to quickly establish rapport with customers and find effective solutions for problems and complaints. Participants also learned about identifying and responding to different personality types, allowing them to more effectively understand and handle customers.
About Baker Communications
Baker Communications is headquartered in Houston, Texas and has employees and certified partners in more than 20 cities across the US. Internationally, Baker's footprint includes the United Kingdom, Dubai, Singapore, Argentina, Brazil and Russia. As one of America's fastest-growing corporate training companies, Baker Communications has helped over a million professionals reach maximum performance for over 30 years. Globally recognized companies and government agencies, including ExxonMobil, General Electric and Bank of America depend on Baker Communications to equip their employees with skills to increase market share and produce immediate results. Baker provides customized targeted practice-driven performance improvement solutions that produce rapid, measurable results. Baker Communications' solutions have been utilized and delivered worldwide, throughout Europe, South America, North America, the Middle East, and Asia Pacific.
About Bureau Veritas
Created in 1828, Bureau Veritas is a global leader in Testing, Inspection and Certification (TIC), delivering high quality services to help clients meet the growing challenges of quality, safety, environmental protection and social responsibility.
As a trusted partner, Bureau Veritas offers innovative solutions that go beyond simple compliance with regulations and standards, reducing risk, improving performance and promoting sustainable development.
Bureau Veritas core values include integrity and ethics, impartial counsel and validation, customer focus and safety at work. They are recognized and accredited by major national and international organizations.