San Diego Air & Space Museum: Exceptional Customer Service Testimonial

I attended the Exceptional Customer Service Training class at the San Diego Air & Space Museum, conducted by Pam Malloy. I have attended many sales seminars, customer service, and business/management workshops, and on many occasions these meetings were too long, boring, and not well organized. I was really impressed with Pam Malloy—the training class started on time, she was warm, friendly, and made you feel part of the class. The highlight for me was the Behavioral Style Profile Self-Assessment, which identified different behavioral styles and helped improve my understanding of myself and others, and how to communicate with our customers.