ErgoGenesis Selects Baker Communications for Exceptional Customer Service Training

ErgoGenesis, a major manufacturer of ergonomic seating and accessories, has chosen Baker Communications’ proven Exceptional Customer Service training for its entire staff. ErgoGenesis wanted to provide a higher level of customer service across their organization, and were seeking a flexible, client-oriented training partner who could provide both outstanding content and a local instructor. They were pleased to find that Baker Communications could deliver a training solution with proven content and an instructor in their area to deliver an on-site private seminar for ErgoGenesis personnel.

A Baker Communications Exceptional Customer Service Training Expert and Senior Level Instructor will meet with ErgoGenesis employees to deliver the seminar. During this highly interactive customer service training workshop, participants will learn how to identify and relate to different personality types and Behavioral Styles, helping them address the needs of specific customers in a personal and comprehensive way.  Attendees will also gain experience using tools and strategies such as Active Listening and the 3 F’s Model (Handling Feelings, Finding Facts and Finding Solutions) to help them quickly establish rapport with clients and work toward effective resolution of customer issues.

About Baker Communications

Baker Communications designs and deploys Peak Performance and Transformation Solutions that ignite and sustain growth. As one of the fastest growing Performance Improvement companies in the world, Baker Communications delivers innovative products and services in eight areas including Sales, Marketing, CRM, Negotiations, Presentations, Management, Customer Service, and Time Management. Over 1,000 corporations per year, including 50% of the Fortune 500, partner with Baker Communications to improve the performance of their business critical functions and human capital.  Our employees and certified partners are distributed across the Americas, EMEA, Russia and Asia, enabling us to deliver value in multiple geographies, languages and cultures.  Baker Communications has been recognized as one of the world’s “Top 10 Sales Force Automation Training Companies” and “Top 20 Sales Training Companies.”

About ErgoGenesis

Established in 1988, ErgoGenesis is the manufacturer of BodyBilt ergonomic seating and accessories for use in the office, home, laboratory, industrial settings, or wherever there exists a need for comfortable, ergonomically-designed seating. BodyBilt chairs are created by applying space-age designs to chair components to emulate the same stress-free posture assumed by the body in a weightless environment.

http://www.ergogenesis.com